Technical Support Advisor – El Salvador (English)

About the role

We are looking for an English‑speaking Technical Support Advisor to assist external users of our client’s products in El Salvador. The role involves handling routine technical inquiries, troubleshooting issues, and ensuring service meets contractual KPIs.

Key responsibilities

• Assist external users with hardware, software, networking and other designated client products.
• Identify, investigate, and resolve user questions and problems.
• Troubleshoot basic and routine technical issues.
• Follow escalation procedures and make follow‑up calls as needed.
• Document interactions accurately and maintain detailed account notes.
• Contribute to initiatives that improve customer satisfaction and business performance.

Required profile

• Associate’s degree in a related technical discipline (preferred).
• Six years of relevant technical experience.
• Relevant technical certifications.
• Strong customer‑service orientation and communication skills.
• Ability to work independently and as part of a team, with flexible shift availability.

Required skills

• Hardware troubleshooting and repair.
• Software installation, configuration and support.
• Networking concepts and troubleshooting.
• Data storage systems knowledge.
• General troubleshooting and problem‑solving abilities.