German Customer Service Representative

About the role

Join TELUS Digital as a German Customer Service Representative and provide bilingual support to corporate clients. You will handle inquiries in English and German, delivering accurate information about services and products while ensuring a high‑quality customer experience.

Key responsibilities

• Respond to client questions via phone, email, or chat in German and English.
• Provide clear, accurate information about TELUS Digital’s offerings.
• Document interactions and update client records in the CRM system.
• Collaborate with team members to resolve complex issues and exceed service standards.
• Participate in ongoing training to stay current on product knowledge and service procedures.

Required profile

• Strong customer‑service orientation with a proactive attitude.
• Excellent interpersonal and communication abilities.
• Flexibility to work varied schedules, including possible shifts.
• Advanced written and spoken English.
• No prior experience required; enthusiasm and willingness to learn are key.

Required skills

• Fluency in German (spoken and written).
• Basic computer literacy and ability to navigate standard office software.

What we offer

• Competitive salary with performance bonuses.
• Flexible working schedules.
• Personalized training focused on customer‑service excellence.
• Access to learning tools available anytime online.
• Comprehensive benefits including on‑site clinic, gym, full Christmas bonus, personal days, and partnerships with leading companies.