Account Development Representative

About the role

As an early member of the Account Development team at TELUS Digital, you will turn satisfied customers into power users, expanding product adoption, preventing churn, and driving revenue growth across a growing customer base.

Key responsibilities

• Engage a high volume of accounts using product‑usage data, lifecycle triggers, and predictive scoring models to deliver value.
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline and following up with customers promptly.
• Develop deep knowledge of TELUS Digital’s suite of products and communicate their benefits effectively.
• Champion the Voice of the Customer, channeling feedback to product and cross‑functional teams.
• Manage a large range of customers across email, phone, and Zoom calls, attaching them to new products.
• Master internal tools and processes to maximize efficiency and inform future practice.

Required profile

• 2–4 years in a quota‑carrying growth sales, account management, or customer expansion role (FinTech experience a plus).
• Compelling communicator able to translate complex concepts into clear value propositions.
• Proven track record of exceeding upsell targets in a high‑velocity environment.
• Builder’s mindset with a bias toward action and autonomy.
• Comfortable iterating on processes, playbooks, and tooling in ambiguous settings.
• Passion for FinTech or modern banking services.

Required skills