Account Executive – SaaS & CX

About the role

We are looking for an Account Executive to drive new business and manage accounts by selling SaaS, Customer Experience, Cloud, AI and enterprise technology solutions to clients in Central America.

Key responsibilities

• Generate pipeline through structured prospecting and account development.
• Identify opportunities within the assigned territory and accounts.
• Conduct discovery meetings to understand business needs.
• Develop relationships with IT, Operations, CX and business areas.
• Coordinate with pre‑sales and specialists to design tailored solutions.
• Prepare and present commercial proposals.
• Manage opportunities from prospecting to closure.
• Maintain up‑to‑date CRM, pipeline and forecast.
• Participate in events, networking and demand‑generation activities.
• Continuously expand knowledge of RevTec’s portfolio and technology ecosystem.

Required profile

• 2–5 years of professional experience.
• Education in Industrial Engineering, Systems, Computer Science, Telecommunications, Electronics, Business Administration with a tech focus or related fields.
• Experience transitioning from technical, analytical or operational roles to sales, business development or key‑account management.
• Background in B2B consultative sales, account management, business development, or key‑account management.
• Familiarity with SaaS, software, cloud, CX/contact‑center, AI/automation, telecommunications or fintech solutions.

Required skills

• Basic concepts of consultative selling.
• Understanding of SaaS models and recurring revenue metrics (ARR/MRR).
• Knowledge of the commercial cycle (quote‑to‑cash).
• Basic CRM usage.
• Organized and disciplined follow‑up.
• Clear and structured communication.
• Ability to conduct initial discovery sessions.

What we offer

• Join the leading Genesys ecosystem in Central America and the Caribbean.
• Develop expertise in Genesys Cloud CX, AI and Customer Experience technologies.
• Participate in strategic projects with leading regional organizations.
• Work on Cloud, SaaS, automation and AI solutions.
• Build a commercial career in a high‑growth regional tech environment.
• Opportunities to evolve toward autonomous management of complex accounts and businesses.