Account Growth / Sales Specialist (Remote LATAM)

About the role

This Sales Support position supports revenue growth by finding opportunities in existing and inactive customer accounts, strengthening customer relationships and improving the quality of the CRM database. It focuses on proactive customer outreach, account development and close collaboration with the sales team to increase business volume. The role is 100% remote in LATAM, paid $1,300 per month plus a bonus depending on experience and English proficiency.

Key responsibilities

• Identify inactive and underperforming customers and reactivate them by phone and email, and grow revenue in current accounts
• Build and maintain relationships with existing customers through regular outbound communication and follow-up
• Expand business within current accounts by understanding customer needs and offering additional services or solutions
• Carry out consistent outbound sales activity and follow up on opportunities, inquiries, proposals and outstanding leads
• Partner with the sales team on account strategies for retention, reactivation and growth, and help build relationships with key contacts and decision-makers
• Maintain accurate records of conversations, opportunities and account information in the CRM, and actively cleanse the ACT! database
• Connect customer groups to the right marketing and sales profiles, support sales and marketing campaigns, and give regular updates on account activity and feedback
• Assist with customer retention by addressing concerns and coordinating internal resources

Required profile

• Previous sales, inside sales, account management, business development or customer-facing experience
• Proven ability to develop existing accounts and make proactive outbound calls to inactive or underperforming customers
• Strong relationship-building and customer service skills, and comfort working independently while collaborating with sales and marketing teams
• Preferred: experience in healthcare, hospital services, professional services, staffing or consulting, and with hospital groups or complex account structures

Required skills

• CRM experience; ACT! CRM preferred but not required
• Strong written and verbal communication, and attention to detail in customer and CRM data
• Ability to manage several accounts and follow-ups at once