Airline Operations Support Specialist

About the role

We are looking for an Airline Operations Support Specialist to provide exceptional customer service for a leading airline. In this role you will assist passengers with inquiries, reservations, flight changes, and general support, ensuring a seamless travel experience.

Key responsibilities

• Provide customer support via phone, email, and chat regarding flight reservations, cancellations, baggage policies, and general inquiries.
• Assist passengers with rebooking, refunds, and travel disruptions while ensuring a positive customer experience.
• Coordinate with internal teams, airport staff, and airline representatives to resolve passenger concerns efficiently.
• Maintain accurate records of customer interactions and process necessary documentation as per airline policies.
• Stay updated on airline policies, industry regulations, and travel restrictions to provide accurate information.
• Handle escalations professionally, ensuring timely resolution and customer satisfaction.
• Uphold safety, security, and service standards in accordance with airline regulations.

Required profile

• Education: High school diploma or equivalent.
• Experience: Previous experience in customer service, preferably in the airline or travel industry.
• Skills: Excellent verbal and written communication in English, strong problem‑solving and multitasking abilities, proficiency in airline reservation systems, ability to remain calm under pressure.
• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

What we offer

• Competitive salary and benefits package.
• Career growth opportunities in the airline industry.
• Dynamic and inclusive work environment.
• Employee travel perks and discounts.