B2B Sales Representative - Concierge

About the role

Our Concierge will serve as the primary point of contact for customers, providing exceptional support throughout their moving journey. This role involves assisting homeowners with personalized services, managing various requests, and ensuring a seamless experience by coordinating services and sharing relevant information.

Key responsibilities

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
• Proactively reach out to clients to ensure their needs are met and offer continued support throughout the transition.
• Monitor customer satisfaction and implement measures to ensure a positive experience.
• Conduct follow‑ups after the move to address remaining needs and gather feedback.
• Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving‑related needs.
• Track and manage client requests, ensuring timely and accurate follow‑through.
• Maintain accurate customer records and track all interactions in the company’s CRM system.
• Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
• Identify cross‑sell and additional service opportunities that enhance the homeowner’s moving experience.

Required profile

• B2 English level (intermediate‑advanced).
• High school diploma.
• At least 1 year of experience in a sales environment (B2B desirable).
• 2+ years of experience in customer service or customer success (B2B desirable).
• Experience working with CRM systems and service coordination.
• Strong problem‑solving and multitasking abilities.
• Ability to work in a fast‑paced environment and anticipate client needs.
• Excellent verbal and written communication skills.
• Attention to detail when coordinating services and managing customer information.

Required skills

• CRM systems