Back Office Specialist

About the role

The Back Office Specialist supports retailer enquiries by coordinating with Customer Service, Operations, Suppliers and Sales Managers to ensure smooth business operations.

Key responsibilities

• Promptly respond to customers and staff queries via email.
• Escalate serious complaints or issues you cannot resolve.
• Liaise with colleagues or Team Leaders to find optimal solutions.
• Identify common problems and suggest improvements to leadership.
• Maintain a polite, helpful, and professional manner at all times.
• Respect client confidentiality.
• Review knowledge base for specific products or services and forward inquiries as needed.

Required profile

• Excellent written and spoken communication skills.
• Strong multitasking and problem‑solving abilities.
• Ability to work under pressure, prioritize tasks and meet deadlines.
• Customer service experience is mandatory.
• Comfort interacting with all employee levels.
• Quick learner of new processes.

Required skills

• Intermediate Outlook.
• Intermediate Excel.
• Microsoft Office proficiency.

What we offer

• Base salary plus a night‑shift bonus equal to 25% of base salary.
• Paid life and optional private medical insurance.
• Employee stock purchase plan.
• Paid time off, vacation and holidays.
• Free residential transportation for night shift (subject to availability).
• Tuition reimbursement.