Case Manager - Healthcare

About the role

We are seeking a full‑time Case Manager to ensure smooth service delivery for families, caregivers, and providers in the healthcare sector. The role involves coordinating visits, handling pre‑billing, and maintaining communication with insurers.

Key responsibilities

• Daily review of previous day sessions and provide feedback to caregivers and patients.
• Manage weekly pre‑billing, ensuring caregiver visits are recorded and match insurance‑authorized hours.
• Maintain constant communication with US insurance companies and resolve issues during ongoing visits.
• Provide timely updates on case status, service authorizations, and workload.

Required profile

• Advanced English proficiency.
• Strong customer service skills for interacting with caregivers, patients, and insurers.
• Excellent organizational and attention‑to‑detail abilities.
• Proactive and creative problem‑solving mindset.

Required skills

• Google Suite (Drive, Gmail, Docs, Sheets).
• Microsoft Office (Word, Excel).
• Internal CRMs.
• Hubstaff (web and desktop apps, task management).
• WhatsApp groups.
• Zoom for meetings and breakout rooms.

What we offer

• Competitive pay in US dollars.
• Paid extra hours.
• Flexible time‑off.
• 100% remote work.
• Opportunities for growth.