Claims Support Specialist (Remote)

About the role

Edge Operations Managers places skilled remote professionals with growing U.S. companies, mostly in construction, roofing and home services. As a Claims Support Specialist you will keep insurance claims moving from first notice of loss through settlement and build, so the field team can focus on homeowners and jobs. This is a back-office claims coordination role, not a field adjuster, sales or complaints line role. It is full time, Monday to Friday in U.S. Eastern hours, paid $1,300 USD per month, and 100% remote from Latin America (Honduras, El Salvador, Nicaragua, Guatemala and Argentina).

Key responsibilities

• Track claims through every stage: inspection, estimate, supplement, settlement and build.
• Review policy details such as dates of loss, coverage, ACV versus RCV and deductibles, and flag issues early.
• Organize photos, documents and evidence for adjusters and supplements.
• Follow up with carriers and adjusters by email and phone until every open item is resolved.
• Keep homeowners and internal teams updated on where each claim stands.
• Keep every claim file and CRM record current so anyone can pick it up.
• Manage deadlines and follow up calendars across many open claims at once.
• Hand off work clearly with written updates and short Loom videos.
• Use AI tools to draft, summarize and check work faster and more accurately.

Required profile

• 1+ years of experience in insurance claims.
• Experience with communication and claim documentation.
• Advanced written and spoken English.
• Strong organization, time management and comfort with constant follow-ups.
• Ability to work independently and own your deliverables.

Before placement, you complete one week of self-directed training in Edge Academy, with daily deliverables and a final presentation; you must be comfortable learning on your own.