Client-Facing Virtual Assistant – Inspection Services

About the role

We are seeking a calm, dependable and proactive Virtual Assistant to support a U.S.-based inspection services company. The role is fully remote, serving clients across Latin America, and requires a professional phone presence while handling multiple administrative tasks.

Key responsibilities

• Answer and manage inbound and outbound client calls.
• Schedule and coordinate inspection appointments, aligning clients, inspectors and internal team members.
• Maintain calendars, emails, confirmations and follow‑ups.
• Use the proprietary Keystone software for overflow scheduling.
• Enter and keep accurate data in CRM and scheduling systems.
• Proactively follow up on pending appointments, requests and action items.
• Identify roadblocks early, propose solutions and escalate when needed.
• Learn and apply the company’s inspection processes, terminology and internal procedures.

Required profile

• Excellent spoken and written English.
• Calm, friendly, reassuring and professional phone presence.
• Strong organizational and multitasking abilities.
• Detail‑oriented, dependable and able to work independently.
• Positive attitude with good energy.

Required skills

• Experience with Keystone scheduling software (or similar proprietary tools).
• Proficiency in CRM management platforms.