Client Implementation Project Manager (Telecom)

About the role

The Account Support Services Client Implementation Manager (CIM) is responsible for overseeing the end‑to‑end implementation of telecommunications and technology solutions for AppDirect’s enterprise and SMB clients. You will act as the primary contact from order submission through installation and completion, ensuring a smooth and timely rollout.

Key responsibilities

• Serve as the main implementation liaison for clients, managing multiple projects simultaneously and tracking milestones, deliverables, dependencies, and timelines.
• Lead implementation calls, provide proactive status updates, and coordinate with telecom carriers, vendors, sales teams, and internal technical resources.
• Review order requirements, identify potential technical issues early, and maintain accurate documentation in internal systems.
• Escalate and resolve client concerns, provider delays, and operational issues to keep implementations on schedule.

Required profile

• Bachelor’s degree or equivalent professional experience.
• Minimum 3 years of B2B telecommunications implementation experience.
• Proven ability to manage full‑lifecycle client orders from submission to activation.
• Experience working directly with clients in a professional, client‑facing environment.

Required skills

• Knowledge of DIA, broadband, fiber, Ethernet, MPLS, SD‑WAN, voice/UCaaS, mobility, and managed network services.
• Experience with multiple telecommunications carriers and provider‑specific ordering, provisioning, and escalation processes.
• Strong technical aptitude for understanding telecom terminology, network requirements, service configurations, and implementation dependencies.