Client Onboarding Project Manager

About the role

The Client Onboarding Project Manager leads new client implementations, overseeing the full project lifecycle from intake to sign‑off. This role ensures seamless, timely delivery while balancing scope, budget, and client satisfaction.

Key responsibilities

• Manage onboarding projects from intake through execution, coordinating cross‑functional resources for fast, flawless delivery.
• Serve as the single point of contact for project status, issue resolution, and stakeholder communication.
• Translate client requirements into detailed project plans, track progress, and update status throughout the lifecycle.
• Ensure deliverables meet agreed‑upon scope, timeline, and budget, and manage any scope changes with stakeholders.
• Identify and manage project dependencies, critical paths, and risk mitigation strategies.
• Maintain high client satisfaction by communicating expectations, status, and outcomes clearly and promptly.
• Document lessons learned, conduct sunset reviews, and drive continuous improvement of onboarding processes.

Required profile

• Strong analytical and critical‑thinking abilities with a proven track record of managing multiple projects simultaneously.
• Excellent communication skills, both written and verbal, for interfacing with clients and internal teams.
• Ability to balance business results, quality, and client satisfaction in decision‑making.
• Experience in a dynamic, cross‑functional environment, preferably within payment solutions or related industries.

Required skills