Customer Service Agent – Santa Tecla

About the role

We are looking for a motivated Customer Service Agent to join our team in Santa Tecla. The role involves interacting with customers, addressing their needs, and supporting sales initiatives in a fast‑paced environment.

Key responsibilities

• Handle inbound and outbound customer inquiries in person or via phone.
• Provide accurate information about products and services, ensuring a positive experience.
• Identify sales opportunities and promote relevant offers.
• Maintain records of customer interactions and follow up on pending issues.
• Work rotating shifts, including weekends, to meet operational demands.

Required profile

• High school diploma (Bachiller) or equivalent.
• Previous experience in customer service, preferably in bakeries or restaurants (desired).
• Strong aptitude for sales and customer care.
• Availability to work rotating schedules and weekends.
• Residence in San José Villanueva, Zaragoza, Lourdes, Santa Tecla or nearby areas.

Required skills

What we offer

• Performance‑based bonus for meeting targets.
• Statutory benefits and annual indemnity.
• Uniforms provided.
• Christmas bonus (Aguinaldo).
• Opportunities for career growth and stable employment.