Customer Service Representative

About the role

We are looking for a proactive Inbound Customer Service Representative to join our remote team. You will play a key part in ensuring exceptional customer satisfaction by handling inbound communications, tracking orders, and providing essential information to clients and prospects.

Key responsibilities

• Manage inbound calls and emails, provide updates, and accurately enter order details.
• Monitor and update order statuses, delivering real‑time delivery information.
• Provide comprehensive information on services, delivery options, pricing, and account management.
• Resolve customer inquiries promptly and escalate complex issues as needed.
• Collaborate with operations and dispatch teams to communicate delivery updates, delays, and feedback.

Required profile

• Experience in a customer service role, preferably in logistics, delivery, or transportation.
• Strong problem‑solving abilities and the capacity to think quickly.
• Excellent verbal and written communication skills in English.
• Ability to multitask and thrive in a fast‑paced environment.
• Team‑oriented mindset, comfortable working with dispatch and operations.

Required skills

• Proficiency with CRM software.
• Basic data entry and tracking system skills.