Field Support Engineer

About the role

We are looking for a Field Support Engineer to provide technical and functional assistance for enterprise applications. The role involves identifying, analyzing, and resolving incidents, as well as developing enhancements and performing corrective and evolutionary maintenance on existing systems.

Key responsibilities

• Respond to and resolve incidents reported by internal or external users.
• Analyze errors and apply fixes to existing applications.
• Develop low‑ to medium‑complexity improvements and new functionalities.
• Perform unit testing and functional validation of changes.
• Document developments, incidents, and implemented solutions.
• Execute basic queries and maintenance tasks on SQL databases.

Required profile

• University student in the 3rd year or later, or graduate in Computer Engineering, Computer Science or a related field.
• Valid driver’s license.
• 1–2 years of experience in technical support.
• Experience interacting with users and tracking tickets.
• Desire to improve and maintain existing applications.

Required skills

• C# / .NET or Java programming.
• SQL Server, MySQL, PostgreSQL.
• Visual Studio or Visual Studio Code.
• Jira, Azure DevOps or similar ticket‑management tools.
• Postman for API testing.
• Microsoft Office suite.