Guest Services Specialist – Part‑Time

About the role

Roomonitor, a technology and tourism company based in Barcelona, is looking for a Guest & Property Specialist to join its Control Center in San Salvador. This part‑time position combines customer service, guest support and operational management of short‑term rental properties.

Key responsibilities

• Answer incoming calls and guest requests, providing clear and documented solutions.
• Validate reservation, property and client information in internal systems.
• Follow client‑specific operational protocols for each incident type.
• Resolve issues directly or correctly escalate them when necessary.
• Coordinate actions with internal teams and field staff.
• Document every interaction to ensure traceability and continuity.
• Prioritize cases based on urgency and impact on the guest experience.

Required profile

• Advanced English (B2 level) or higher.
• Experience in customer service, BPO, hospitality, tourism or incident management.
• Strong verbal and written communication skills.
• Ability to work under pressure and make sound decisions.
• Common sense, judgment and tolerance for ambiguity.
• Immediate availability for on‑site work in Colonia Escalón, San Salvador.

Required skills

• Proficiency with CRM platforms.
• Experience using ticketing systems or similar digital tools.

What we offer

• On‑site, part‑time contract (25 hours per week).
• Monthly net salary of USD 550 plus a USD 50 mobility bonus.
• Daytime schedule, typically 11 am – 4 pm.
• One‑week training and immediate start.