Head of Operations (Remote, Full‑Time Contractor)

About the role

We are seeking a senior, systems‑thinking Head of Operations to lead our global manufacturing network, customer service, and success functions. This full‑time independent contractor will work remotely with flexible hours that overlap US business hours.

Key responsibilities

• Design and optimise a factory network and manufacturing process that sets new industry standards for speed, quality and low minimum order quantities.
• Collaborate with Product, Engineering, Marketing and Sales to create cross‑functional workflows that accelerate execution.
• Evaluate, implement and leverage AI, automation and data analytics to drive operational efficiency and monitor KPIs.
• Map, redesign and own the end‑to‑end customer journey from quote to delivery, ensuring a superior user experience.
• Build, mentor and scale distributed teams across manufacturing, customer service and success, fostering a high‑velocity culture.

Required profile

• Proven experience at the intersection of complex physical operations (supply chain, manufacturing or logistics) and modern technology or SaaS.
• Strong systems‑thinking ability, solving bottlenecks with better software, data and processes.
• Highly analytical mindset with fluency in extracting insights and defining complex KPIs.

Required skills