Intake Specialist – Client Support

About the role

We are looking for a detail-oriented Intake Specialist to be the first point of contact for clients of a U.S. law firm. The role involves handling inbound and outbound communications, providing clear information about legal processes, and ensuring smooth client interactions throughout the case lifecycle.

Key responsibilities

• Manage inbound and outbound calls with professionalism, empathy, and efficiency.
• Serve as the primary contact for clients with ongoing cases, addressing inquiries about case status, next steps, and required documentation.
• Provide clear, accurate information on legal processes, timelines, and expectations without giving legal advice.
• Document all client interactions, case updates, and communications thoroughly in the case management system (CRM).
• Schedule meetings and follow-up calls.
• Identify urgent client needs or complex questions and escalate them appropriately.

Required profile

• At least 1 year of experience in customer service or a similar role.
• Advanced English proficiency (C1 level or higher) with excellent written and verbal communication.
• Strong attention to detail and problem-solving abilities.
• Ability to communicate clearly and concisely.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Experience using a Document Management System or CRM.

What we offer

• Attractive salary commensurate with experience.
• Opportunity to work within a U.S. business culture.
• Employment stability.
• Law benefits (El Salvador).
• 40-hour work week with weekends off.