Intake Specialist – Client Support
Vivaro Nearshore · San Salvador
Descripcion del puesto
About the role
We are looking for a detail-oriented Intake Specialist to be the first point of contact for clients of a U.S. law firm. The role involves handling inbound and outbound communications, providing clear information about legal processes, and ensuring smooth client interactions throughout the case lifecycle.
Key responsibilities
- Manage inbound and outbound calls with professionalism, empathy, and efficiency.
- Serve as the primary contact for clients with ongoing cases, addressing inquiries about case status, next steps, and required documentation.
- Provide clear, accurate information on legal processes, timelines, and expectations without giving legal advice.
- Document all client interactions, case updates, and communications thoroughly in the case management system (CRM).
- Schedule meetings and follow-up calls.
- Identify urgent client needs or complex questions and escalate them appropriately.
Required profile
- At least 1 year of experience in customer service or a similar role.
- Advanced English proficiency (C1 level or higher) with excellent written and verbal communication.
- Strong attention to detail and problem-solving abilities.
- Ability to communicate clearly and concisely.
Required skills
- Proficiency with Microsoft Word.
- Proficiency with Microsoft Excel.
- Experience using a Document Management System or CRM.
What we offer
- Attractive salary commensurate with experience.
- Opportunity to work within a U.S. business culture.
- Employment stability.
- Law benefits (El Salvador).
- 40-hour work week with weekends off.
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Publicado hace 1 mes
Expira en 4 semanas
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Vivaro Nearshore
San Salvador
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