Logistics Coordinator

About the role

The Logistics Coordinator provides customer service related to warehouse operations and inventory management, managing customer shipments from planning through final dispatch and delivery tracking. The role covers both domestic and international shipments while ensuring compliance with import and export regulations. Candidates must live in Antiguo Cuscatlán or nearby areas for easy commuting.

Key responsibilities

• Respond to customer inquiries, resolve issues and keep customers informed about order status
• Coordinate the receipt and processing of customer orders so products are prepared accurately and on time
• Handle customer complaints and escalate issues when necessary
• Monitor orders during transit and resolve logistics problems to ensure timely delivery
• Oversee the documentation required for orders and deliveries
• Collaborate with logistics, transportation and warehousing departments
• Ensure compliance with customs, security and other regulations
• Prepare periodic reports on customer service and warehouse operations
• Identify ways to reduce operational costs and improve warehouse efficiency
• Provide service to internal departments needing products or materials from the warehouse

Required profile

• High school diploma or equivalent; additional training in customer service or logistics is preferred
• At least 2 years of experience in customer service, logistics, inventory management or a related field
• Bilingual English and Spanish, with strong verbal and written communication skills (interview in English)
• Excellent communication, organization and attention to detail
• Ability to work efficiently in a fast-paced environment and to work in teams

Required skills

• Inventory management systems and shipment tracking software
• Coordination of inventory management and delivery schedules
• Problem-solving and decision-making in customer service situations