Manager, People Solutions Center

About the role

We are looking for an experienced HR Operations leader to manage the People Services Center (PSC) that supports the United States and Canada from a LATAM hub. The role focuses on delivering high‑quality HR shared‑services, ensuring compliance, risk management, and continuous improvement across critical processes.

Key responsibilities

• Lead day‑to‑day HR Shared Services operations for North America, meeting service level agreements and quality standards.
• Oversee compliance‑sensitive processes such as Benefits Administration, Leave of Absence, Accommodations, I‑9, Work Authorization, Immigration, Background Checks, and Unemployment Claims.
• Ensure adherence to regulatory requirements, internal policies, audit standards, and operational controls.
• Drive process standardization, SOP governance, quality assurance, and continuous improvement initiatives.
• Identify and implement automation, digitization, and efficiency opportunities using technology and data analytics.
• Monitor performance metrics, service quality, productivity, compliance, and customer experience to inform decisions.
• Collaborate with HR, Payroll, Legal, Finance, Talent Acquisition, Employee Relations, and vendors to resolve complex issues.
• Lead, coach, and develop supervisors and operational teams, fostering accountability and continuous learning.
• Provide executive‑level reporting on performance, risks, compliance, and improvement projects.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, Operations or a related field.
• 6+ years of experience in HR Operations, Shared Services, People Operations, Benefits or Compliance.
• 1‑2+ years of leadership experience managing teams or supervisors.
• Strong collaboration skills across North America time zones and global teams.
• English proficiency at B2‑C1 level.
• Proven experience in process improvement, automation, change management or service transformation.
• Deep knowledge of operational controls, compliance, audit readiness and risk management.

Required skills

• Workday
• ServiceNow