Manager, People Solutions Center

About the role

An experienced HR Operations leader is sought to oversee the People Services Center (PSC) operations supporting the United States and Canada from a LATAM hub. The role ensures service excellence, compliance, process governance, risk management and continuous improvement across key HR operations. It suits a strong people leader with a compliance mindset, project management experience and a passion for operational excellence.

Key responsibilities

• Lead day-to-day HR Shared Services operations for North America, ensuring high-quality service delivery and SLA achievement.
• Oversee compliance-sensitive processes such as Benefits Administration, Leave of Absence, Accommodations, I-9, Work Authorization, Immigration, Background Checks and Unemployment Claims.
• Ensure compliance with regulatory requirements, internal policies, audit standards and operational controls.
• Drive process standardization, SOP governance, quality assurance and continuous improvement.
• Identify opportunities for automation, digitization and efficiency gains using technology and data analytics.
• Monitor performance metrics, service quality, productivity, compliance and customer experience.
• Partner with HR, Payroll, Legal, Finance, Talent Acquisition, Employee Relations and vendors to resolve complex issues.
• Lead, coach and develop supervisors and operational teams.
• Provide executive-level reporting on operational performance, risks, compliance and improvement initiatives.

Required profile

• Bachelor's degree in human resources, Business Administration, Operations or a related field.
• 6+ years of experience in HR Operations, HR Shared Services, People Operations, Benefits, Compliance or related functions.
• 1-2+ years of leadership experience managing teams, supervisors or operational functions.
• Ability to collaborate across North American time zones and global teams; English B2-C1 required.
• Experience leading process improvement, automation, change management or service transformation initiatives.
• Preferred: exposure to U.S. and Canada HR processes.

Required skills

• Strong knowledge of operational controls, compliance, audit readiness and risk management.
• Experience with HR systems such as Workday, ServiceNow or similar platforms is preferred.
• Leadership, project and stakeholder management, analytical decision making, and excellent communication skills.