Microsoft 365 Managed Solutions Consultant

About the role

RSM, a global provider of professional services to the middle market, is looking for a Managed Microsoft 365 Solutions Consultant. The consultant acts as account manager and solutions architect for Managed Microsoft 365 clients, working in a cohesive, result-oriented environment.

Key responsibilities

• Capture client requirements, validate service delivery and act as a Microsoft 365 advisor.
• Design and refine end-to-end solutions using Microsoft 365 and share findings with the team and clients.
• Identify opportunities to extend services to clients, even beyond the Microsoft 365 scope.
• Act as Subject Matter Expert, delivering full solutions and substantial change recommendations.
• Manage infrastructure operations, implement security and compliance practices, and troubleshoot business application issues.
• Evaluate projects holistically, identify cross-over with other services, assist with scoping, oversee deployment and align ongoing service with client needs.
• Provide remote support for users of varying technical skill levels and stay aware of service changes and strategies.
• Research and recommend steps to address Microsoft 365 alerts and needs.

Required profile

• Bachelor's degree in an IT-related field or equivalent experience.
• Minimum of three years' experience using Microsoft 365 workloads.
• Excellent oral and written English and strong interpersonal skills with clients and colleagues.
• Ability to multi-task and manage several projects at once.

Required skills

• Knowledge of IT service management tools and processes (helpdesk, ticketing).
• Preferred: experience with Intune, Exchange Online, Conditional Access, Purview, SharePoint Online and Teams.
• Preferred: exposure to ISO 20001 and CIS standards, IT consulting with mid-market clients, Azure DevOps, Power Platform and M365 backup solutions.
• Preferred: at least two Microsoft 365 certifications.