Money Transfers Specialist (English)

About the role

We are looking for an English‑speaking Money Transfers Specialist to deliver top‑tier support to individuals and businesses using our money transfer services. You will guide customers through sending, receiving, and tracking transfers while ensuring a smooth, secure experience.

Key responsibilities

• Assist customers via phone, email, and chat with money transfer inquiries, including sending, receiving, and tracking.
• Provide clear information on procedures, fees, and timelines.
• Resolve issues such as transaction errors, delayed payments, and fraud concerns.
• Handle escalations and collaborate with other departments for complex cases.
• Maintain up‑to‑date knowledge of services, policies, and regulations.
• Document interactions and transactions accurately in the customer management system.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service, financial services, or money‑transfer systems preferred.
• Fluency in English.
• Availability for flexible shifts, including evenings, weekends, and holidays.

Required skills

• Proficiency with money transfer systems.
• Experience using customer service software.
• Strong command of Microsoft Office Suite.

What we offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic, inclusive work environment.
• Employee discounts and perks on financial services.