Regional Manager Payments Operations – Americas

About the role

Join the Payments Operations team at Ria Money Transfer and lead the expansion of our payments network across North, Central, South America and the Caribbean. You will oversee the end‑to‑end partner experience for Ria, Xe and Dandelion services, ensuring seamless onboarding, activation and ongoing support.

Key responsibilities

• Lead, coach and grow a team of 10+ operations specialists managing the full partner lifecycle.
• Set clear goals, prioritize initiatives, and track KPIs to improve regional efficiency and performance.
• Drive adoption of global processes and standards, enhancing service quality.
• Manage large cross‑functional programs and collaborate with multiple stakeholder groups and leadership teams.
• Engage external partners to improve operational consistency and support.
• Serve as the regional escalation point for operational challenges, ensuring timely resolution.

Required profile

• 5+ years of experience in operations leadership, preferably within fintech or similarly regulated environments.
• Proven track record of implementing scalable operational frameworks and driving process improvements.
• Strong ability to lead managers, develop high‑performing teams, and influence commercial and technical stakeholders.
• Excellent communication skills in English and Spanish, with the capacity to engage executive stakeholders.
• Ability to travel periodically to global team locations.
• Demonstrated problem‑solving skills and adaptability in fast‑paced, changing environments.

Required skills

• Claude (AI co‑working tool)
• ChatGPT (AI co‑working tool)
• NotebookLM (AI co‑working tool)
• Data analysis