Sales Development Representative (SDR) – Remote LATAM

About the role

A seed-stage mental health startup offering legally guided psilocybin experiences in Oregon and Colorado is hiring a Sales Development Representative. The role is remote, full-time (40 hours per week) and reports to the Head of Sales. It is open to experienced call setters from high-ticket health and wellness, working shifts between 7am and 11pm ET, seven days a week including rotating weekends.

Key responsibilities

• Call every new lead within five minutes of arrival and run a seven-day follow-up cadence by call, SMS and email.
• Have honest conversations about readiness, timing and budget, and book a short readiness call when needed.
• Book qualified prospects into Account Executive calendars, confirm each call, send pre-call materials and rebook no-shows.
• Answer inbound calls live, return missed calls within 15 minutes, and respond to care and info inboxes and social DMs and comments.
• Flag anything medical to the medical team the same day, without giving clinical advice, and log every lead in the CRM.
• Reach out to approved outbound lists when assigned, following Do Not Call and consent rules.

Required profile

• 1+ year setting calls for high-ticket health and wellness experiences such as retreats, medical tourism, dental implants, stem cell or ketamine clinics, or adventure travel.
• Fluent spoken and written English with a clear phone presence for US clients.
• Available for seven-day shifts, including rotating weekends.
• Comfortable with offers in the $4,000 to $10,000 range and with heavy topics such as depression, grief or trauma.
• Ideal: experience in intake, admissions or patient coordination; background in mental health, wellness or psychedelics; CRM and dialer experience; valid US visa is a plus.

Required skills

• CRM and dialer experience (ideal)
• Speed to lead, show rate and call booking metrics

The contractor must work from a quiet, safe workstation with a stable internet connection, a private space for confidential calls and a quality headset.