Sales Supervisor - Call Center

About the role

InteLogix is looking for a Sales Supervisor for its contact center. The role leads, coaches and develops a team of Sales Representatives to meet sales targets and performance objectives, improving conversion rates and results while keeping strong partnerships with employees and clients.

Key responsibilities

• Oversee daily sales operations, including staffing, performance, productivity and accountability.
• Drive individual and team sales targets aligned with KPIs, revenue goals and client expectations.
• Monitor metrics such as conversion rates, sales volume, revenue and individual productivity.
• Develop action plans to close performance gaps and coach each Sales Representative at least once a week on techniques, objection handling, negotiation, upselling and closing.
• Perform regular call monitoring, with at least one call review per representative per week, and listen to calls in real time for immediate feedback.
• Analyze sales data to spot trends and opportunities, and use AI-based coaching tools where available.
• Motivate the team through recognition, sales initiatives and incentives, and maintain client relationships.
• Ensure compliance with client requirements, sales procedures and company policies, represent team needs to management, and prioritize assignments.

Required profile

• High school diploma or equivalent; bachelor's degree preferred.
• At least 3 years of contact center experience, preferably in a sales environment.
• Must be 18 years of age or older.
• Schedule flexibility to cover business needs and support on-call requirements.
• Previous experience leading, coaching or supervising sales teams is highly preferred.

Required skills

• Strong understanding of sales metrics, conversion rates, revenue and productivity indicators.
• Proficiency with Microsoft Excel.
• Strong analytical, decision-making and communication skills, and ability to work under pressure.