Senior Account Director

About the role

You will act as a strategic partner for large enterprise accounts, moving beyond day‑to‑day management to become a trusted advisor for senior business and technology leaders. The role focuses on driving measurable business value through AI‑powered solutions, cloud services and digital transformation.

Key responsibilities

• Own a portfolio of strategic accounts and drive revenue growth and retention.
• Develop and execute annual account growth plans, identifying cross‑sell and upsell opportunities across AI, cloud, data, cybersecurity and managed services.
• Lead Quarterly Business Reviews, Executive Business Reviews and technology roadmap discussions with C‑level stakeholders.
• Coordinate negotiations, renewals and contract expansions in partnership with delivery, customer success and leadership teams.
• Monitor account health, mitigate risks and resolve escalations to protect strategic relationships.

Required profile

• 8+ years of account management, enterprise sales or strategic customer success experience.
• 5+ years managing enterprise technology services accounts, preferably in software development or consulting.
• Proven record of growing multi‑million‑dollar client relationships through upselling, cross‑selling and renewals.
• Experience building relationships with C‑level executives such as CIOs, CTOs and VP Engineering.
• Advanced fluency in English and Spanish (C1+).

Required skills

• Software development and agile delivery methodologies.
• Cloud technologies (AWS, Azure, Google Cloud) and data platforms.
• Artificial intelligence, generative AI and digital transformation concepts.
• CRM platforms for account and pipeline management.