Service Provider Onboarding Specialist

About the role

The Service Provider Onboarding Specialist supports the growth, coverage, and stability of the Service Network by recruiting, engaging, and onboarding independent service providers (business owners) across assigned regions. This B2B, phone‑heavy, relationship‑driven role requires confident communication with service company owners and residential homeowner customers. It also facilitates the Alternate Provider Option (APO) by locating, engaging, and retaining non‑network providers where coverage is limited.

Key responsibilities

• Identify provider gaps using coverage and capacity reports.
• Perform outbound B2B calling to recruit service providers.
• Conduct pre‑screening calls to confirm minimum qualifications.
• Explain Cinch network expectations and onboarding steps.
• Document rate expectations and escalate negotiations.
• Maintain accurate CRM/system notes and follow‑ups.
• Build long‑term relationships with service company owners.
• Support APO sourcing when network coverage is constrained.

Required profile

• English – B2 level oral and written comprehension.
• 1‑2 years experience in sales, recruiting, onboarding, or customer‑facing roles.
• Ability to establish partnerships with internal and external customers.
• Fundamentals of residential appliance, plumbing, and HVAC systems.
• Knowledge of network vs. APO provider model.
• Understanding of licensing and insurance basics by trade.

Required skills

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word