Technical Account Manager (Remote, Latin America)

About the role

A client of South is looking for a Technical Account Manager to support customer relationships and coordinate project execution in a technology-driven environment. The role is client-facing, focused on communication and coordination between customers, engineering teams and leadership. It suits candidates with either a technical/engineering background or a commercial background in selling technology solutions in warehouse, logistics or manufacturing, and is open to candidates living in Latin America. The schedule is Monday to Friday, 7:30 AM - 4:00 PM PST, with a USD salary and 100% remote work.

Key responsibilities

• Take part in customer calls as a facilitator and point of contact, supporting communication and coordination rather than leading sales.
• Coordinate communication between customers, engineering teams and leadership.
• Monitor project progress, timelines and deliverables using project management tools.
• Review Statements of Work (SOWs) so project execution matches agreed expectations.
• Prepare meeting notes, document decisions, track action items and follow up with stakeholders on deadlines.
• Maintain proactive communication with enterprise customers and escalate communication gaps or project risks.

Required profile

• Excellent spoken and written English, able to communicate confidently with US-based clients.
• Previous experience working directly with US customers or stakeholders.
• Strong interpersonal, communication and relationship-management skills, and excellent organization and attention to detail.
• Ability to coordinate multiple stakeholders and manage competing priorities.
• Comfortable in technical or technology-driven environments; reliable remote working setup.
• Preferred: previous experience as a Technical Account Manager, Account Manager, Project Coordinator or Customer Success Manager, and exposure to robotics, warehouse automation or manufacturing technology.

Required skills

• Basic understanding of project management workflows and tools such as Jira, Notion or similar.
• Confidence in client-facing video calls.
• For Profile A: academic or professional background in engineering or a related field, with the ability to explain technical concepts clearly.
• For Profile B: sales, account management or business development experience in warehouse, logistics or manufacturing, selling technology, software or automation solutions.