Technical Customer Support Specialist

About the role

AB POS Solutions is looking for a customer-focused Technical Customer Support Specialist to help U.S.-based clients with point-of-sale systems, hardware, software, network connectivity and payment-related issues. This is a customer-facing technical support role focused on troubleshooting, communication and problem resolution, and it is not a software development or engineering position. The job is full-time and on-site in San Salvador.

Key responsibilities

• Provide technical support to customers by phone, email and remote assistance.
• Troubleshoot POS software, payment terminals, printers, network connectivity and related hardware.
• Identify the cause of technical issues and give clear, effective solutions.
• Document customer interactions, troubleshooting steps and resolutions.
• Escalate complex cases to the appropriate department when needed.
• Follow up with customers to confirm that reported issues are resolved.
• Coordinate with Technical Support, Customer Service and other internal teams.
• Maintain professional, customer-focused communication and follow company case management procedures.

Required profile

• Intermediate to advanced English.
• Strong verbal and written communication skills.
• Ability to explain technical information clearly to non-technical customers.
• Strong customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases and priorities.
• Availability to work on-site in San Salvador.

Required skills

• Basic knowledge of computer hardware, software and networking.
• Ability to troubleshoot technical issues logically and efficiently.
• Preferred: previous experience in technical support, IT help desk or customer service.
• Preferred: experience troubleshooting POS systems, payment terminals, printers or network devices.
• Preferred: familiarity with remote-support tools and ticketing systems; experience supporting U.S. customers is a plus.

To apply, candidates can use the company's online application form or send their CV by e-mail.