Technical Support Specialist II
Tech Americas LATAM · San Salvador
Descripcion del puesto
About the role
Tech Americas is seeking a Technical Support Specialist II to join its hybrid team in El Salvador. The role focuses on Tier 2 technical assistance for networking and video surveillance solutions, ensuring smooth operation for enterprise customers.
Key responsibilities
- Provide Tier 2/advanced technical support for CCTV, IP cameras, VMS, NVR/DVR and related security technologies.
- Diagnose and resolve network, router, switch, firewall, server and connectivity issues.
- Handle escalations from Tier 1 teams, ensuring timely and documented resolutions.
- Maintain and troubleshoot Windows Server, Active Directory, SQL Server, IIS and related enterprise applications.
- Document tickets accurately and contribute to knowledge base articles.
Required profile
- 2–3+ years of experience in Tier 2 or advanced technical support.
- Hands‑on experience with video surveillance hardware and software.
- Strong knowledge of Windows Server environments and networking fundamentals.
- Advanced English proficiency and excellent customer service orientation.
Required skills
- Tier 2 technical support
- CCTV and IP camera systems
- Video Management Systems (VMS)
- NVR/DVR equipment
- Windows Server & Active Directory
- Network troubleshooting (routers, switches, firewalls)
- SQL Server and IIS
- Ticketing and documentation tools
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Publicado hace 1 mes
Expira en 3 semanas
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Tech Americas LATAM
San Salvador