Account Growth Specialist

About the role

The Sales Support position is responsible for supporting revenue growth by identifying opportunities within existing and inactive customer accounts, strengthening customer relationships, and improving the quality and effectiveness of our CRM database. This role will focus heavily on proactive customer outreach, account development, and collaboration with the sales team to increase business volume and maximize the potential of existing customer relationships.

Key responsibilities

• Identify inactive and dormant customers and proactively contact them by phone and email to reactivate accounts and generate new business.
• Develop strategies with the sales team to increase activity, service utilization, and revenue for underperforming accounts.
• Build and maintain strong relationships with existing customers through regular outbound communication and follow‑up.
• Identify opportunities to expand business within current accounts by understanding customer needs and introducing additional services.
• Conduct consistent outbound sales activity via phone, email, and face‑to‑face interaction when appropriate.
• Maintain accurate records of conversations, opportunities, and account information in the ACT! CRM system.
• Cleanse and maintain the CRM database to ensure information is accurate, current, and properly categorized.
• Support targeted sales and marketing campaigns by maintaining precise customer segmentation and contact information.

Required profile

• Previous experience in sales, inside sales, account management, business development, or a customer‑facing role.
• Demonstrated ability to communicate directly with customers by phone, email, or face‑to‑face.
• Proven track record of developing existing accounts and identifying revenue‑growth opportunities.
• Comfortable making proactive outbound calls to inactive or underperforming customers.
• Strong relationship‑building and customer‑service skills.
• Experience using CRM systems to manage customer information and sales activities.
• Excellent organizational skills with attention to detail when maintaining data.
• Self‑motivated, persistent, and able to work independently while collaborating with internal teams.

Required skills

• ACT! CRM (preferred but not required)
• General CRM system proficiency

What we offer

• Competitive pay: $1300 per month plus bonus (based on experience and English proficiency)
• 100% remote work in LATAM