Bilingual Mobile Services Support Specialist

About the role

We are seeking a bilingual Mobile Services Support Specialist to deliver expert technical assistance to French‑ and English‑speaking customers using our mobile products and services. The role involves troubleshooting device issues, guiding users through mobile plans, and ensuring a high level of satisfaction.

Key responsibilities

• Provide customer support in French and English for mobile account management, billing inquiries, and technical assistance.
• Assist customers with device setup, mobile plan configuration, and feature navigation.
• Troubleshoot technical problems related to mobile devices, applications, and network connectivity.
• Educate users on service options, billing details, and usage best practices.
• Document interactions and resolutions in the customer management system.
• Collaborate with internal teams to resolve complex issues and improve service delivery.
• Conduct proactive outreach for account management, new offerings, and product updates.

Required profile

• High school diploma or equivalent.
• Previous experience in customer service, mobile services, or technical support is preferred.
• Fluent in French and English, both spoken and written.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Required skills

• Strong understanding of mobile services and device troubleshooting.
• Proficiency with customer service software and mobile service platforms.
• Ability to explain technical information clearly to non‑technical users.

What we offer

• Competitive salary and benefits package.
• Career growth opportunities within mobile services and customer support.
• Dynamic, inclusive work environment.
• Professional development programs focused on mobile technology and customer service.