Car Rental Agent

About the role

Costa Travel Group, a family-owned company focused on tourism in Central America, is hiring a full-time, on-site Car Rental Agent in San Luis Talpa, La Paz, El Salvador. The agent helps customers choose a vehicle, sign rental agreements and complete check-in and check-out, keeping the process smooth and efficient.

Key responsibilities

• Greet customers and explain rental terms and insurance options
• Process payments and manage reservations through company systems
• Inspect vehicles for damage and coordinate returns
• Maintain accurate records to support fleet availability and customer satisfaction
• Collaborate with colleagues to resolve issues, answer inquiries and uphold service and sustainability standards

Required profile

• Fluency in Spanish; intermediate to advanced English is highly beneficial
• Ability to work on-site in San Luis Talpa, including flexible schedules, weekends and holidays as needed
• Previous experience in car rental, hospitality or customer-facing roles is an advantage

Required skills

• Car rental and general tourism service skills, including reservations, vehicle selection and rental agreements
• Customer service and communication skills, including handling complaints
• Computer literacy with reservation systems, payment platforms and basic office software
• Problem-solving and attention to detail in reviewing contracts, inspecting vehicles and handling documents