Collections Officer (Remote - LATAM)

About the role

We are looking for an experienced Collections Officer with several years of hands‑on collections experience managing overdue accounts and working with U.S.-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow‑through.

Key responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and send emails to follow up on outstanding payments.
• Handle customer objections and payment delays professionally.
• Negotiate payment arrangements and follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Required profile

• 2+ years of hands‑on experience in a dedicated collections role, actively managing overdue accounts and negotiating payments.
• Experience handling U.S. or international customer accounts, preferably U.S. customers.
• Strong spoken and written English.
• Comfortable with high‑volume outbound calls.
• Clear, direct, and concise communicator.
• Firm, persistent, and professional attitude.
• Strong follow‑through and accountability.
• Comfortable working with targets and performance metrics.

What we offer

• $1,300‑$1,600 per month, depending on experience and demonstrated collections expertise.
• LATAM‑based candidates only.
• Fully remote work arrangement.