Connectivity Support Specialist (English)

About the role

We are looking for a Connectivity Support Specialist who will assist customers in troubleshooting and optimizing their internet, network, and device connectivity. The role combines technical problem‑solving with clear communication to ensure a seamless experience for both home and business users.

Key responsibilities

• Provide expert support for connectivity issues such as internet access, Wi‑Fi, mobile data, and device connections.
• Troubleshoot network problems including slow speeds, dropped connections, router configurations, and hardware compatibility.
• Assist customers with setting up and optimizing home or business network solutions.
• Educate customers on best practices for maintaining stable and secure network connections.
• Guide customers through firmware updates, network security settings, and troubleshooting procedures.
• Escalate complex issues to appropriate technical teams when necessary.
• Maintain detailed records of customer interactions and technical resolutions.
• Stay updated on industry trends, emerging network technologies, and troubleshooting techniques.

Required profile

• High school diploma or equivalent.
• Previous experience in technical support, IT helpdesk, or networking support preferred.
• Fluency in English.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Required skills

• Strong understanding of network configurations and Wi‑Fi troubleshooting.
• Experience with router configuration and firmware updates.
• Knowledge of network security settings.
• Proficiency with troubleshooting tools, customer service software, and remote support applications.

What we offer

• Competitive salary and benefits package.
• Career growth opportunities in IT, networking, and customer support.
• Dynamic and inclusive work environment.
• Professional training on the latest connectivity technologies and troubleshooting techniques.