Customer Retention Specialist (Retention Agent)
Concentrix · San Salvador
Description du poste
About the role
As a Customer Retention Specialist at Concentrix in El Salvador, you will engage with customers who are considering cancelling their service and work to keep them satisfied. You will use your communication skills to understand their needs and present appropriate solutions.
Key responsibilities
- Communicate with customers who are considering cancellation or leaving.
- Identify customer needs and offer relevant solutions to encourage retention.
- Document conversations accurately and follow internal processes.
- Meet performance targets and adhere to quality standards.
- Collaborate with team members and share best practices.
Required profile
- High school diploma.
- Strong communication and persuasion skills.
- Problem‑solving mindset.
- Availability for rotating shifts.
- Basic computer proficiency.
Required skills
- Basic computer proficiency.
What we offer
- Base salary with performance incentives.
- Paid training and coaching.
- Stable and inclusive work environment.
- Professional development and growth paths.
- Recognition for high performance.
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Concentrix
San Salvador
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