Customer Service Agent

About the role

SurgePays is looking for enthusiastic, customer-focused people to join its team in El Salvador. As a Customer Service Agent you will support U.S. customers by giving professional assistance, resolving inquiries and making sure they have a positive experience. The shift is from 2:00 pm to 11:00 pm.

Key responsibilities

• Handle customer inquiries by phone and other communication channels
• Give accurate information and effective solutions to customer concerns
• Document customer interactions and update information in internal systems
• Follow established procedures, quality standards and performance expectations
• Deliver friendly, professional and efficient service

Required profile

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-first mindset
• Willingness to learn and adapt
• Availability to work assigned schedules, including shifts needed for 24/7 operations
• Previous customer service experience is a plus

What we offer

• A friendly and supportive work environment
• Opportunities for professional growth and development
• 40-hour work week, paid every two weeks
• Medical insurance, life insurance, weekend bonus, performance bonus and hiring bonuses

Interviews are held in person at the company's facilities. Candidates can apply online or send their CV to the company.