Customer Service Executive – Textile Industry
Vínculo Empresarial · Ciudad Arce
Description du poste
About the role
We are looking for a Customer Service Executive to manage end‑to‑end relationships and orders for assigned textile customers. You will coordinate with planning, logistics, warehouse and commercial teams to achieve on‑time, in‑full delivery.
Key responsibilities
- Enter and track customer orders from receipt through delivery, billing and pick‑up.
- Identify and mitigate risks, ensuring OTIF performance.
- Collaborate with planning, logistics, warehouse and sales teams.
- Maintain accurate purchase and sales order records in the ERP system.
Required profile
- Bachelor’s degree in International Business, Trade, Business Administration, Marketing, Industrial Engineering or related field.
- Minimum 2 years of B2B customer service, order management or export coordination experience, preferably in textile or apparel manufacturing.
- Fluent spoken and written English for daily communication with US customers and internal teams.
Required skills
- ERP usage – NetSuite preferred.
- Advanced Excel (pivot tables, lookup formulas).
- Microsoft Outlook and Teams.
- Knowledge of Incoterms and basic demand planning.
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Vínculo Empresarial
Ciudad Arce