Customer Service Representative (Remote, El Salvador)

About the role

Neat N' Tidy is a US house cleaning company that books residential and commercial cleanings online and sends local cleaners to customers' homes and offices. Its remote Customer Success team handles customer messages, calls and follow-ups. This Customer Service Representative position is based in El Salvador, 100% remote, with pay of $700 to $800 USD per month.

Key responsibilities

• Answer customer questions by chat, email and phone about bookings, cleaners and service details.
• Follow up after cleans to check satisfaction and resolve issues before they become cancellations.
• Help with reschedules, cancellations, refunds and complaints using the booking tools.
• Log tickets clearly and escalate issues that need a manager.
• Work with Ops so quality problems are fixed quickly.
• Meet response-time and satisfaction targets on every conversation.

Required profile

• At least 1 year of customer service, call center or BPO experience.
• Professional English and Spanish.
• Comfortable handling a high volume of chats and calls each day.
• Calm, clear communication with unhappy customers.
• A reliable computer and internet connection.
• Availability during US Mountain Time business hours and at least one weekend day.