Customer Success Coordinator

About the role

As a Customer Success Coordinator you will build strong relationships with existing customers, regularly checking in, leading simple business review calls and ensuring they receive maximum value from Command|Link’s services.

Key responsibilities

• Become proficient with Command|Link’s technology and support approach to confidently address customer inquiries.
• Use internal software to monitor assigned customers, understand their needs and grow the relationship.
• Identify renewal, upgrade, and cross‑sell opportunities with each customer.
• Leverage CRM, quoting system and reporting dashboards to stay organized and meet targets.
• Contribute to a fast‑moving, teamwork‑focused environment that prioritises customer success.

Required profile

• At least 1 year of experience working with customers, preferably in sales, account management or support.
• Clear, calm and confident communication on video calls and presentations.
• Proactive follow‑up, comfortable picking up the phone without prompting.
• Friendly, trustworthy and quick at building relationships.
• Able to learn new software and processes independently.
• Motivated to achieve and exceed targets.

What we offer

• Room to grow at a high‑growth company.
• An environment that celebrates ideas and innovation.
• Flexible time off.
• Fun events at cool locations.
• Employee referral bonuses.