Customer Success Manager – Telecom & SaaS

About the role

The Customer Success Manager will support mobile, cellular and IoT customers, combining consultative selling with responsive service. You will use data‑driven insights to prioritize work and build trusted relationships with decision‑makers and IT professionals.

Key responsibilities

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from outreach through execution, coordinating internal teams.
• Apply mobile technology expertise and customer analytics to recommend solutions and develop business cases.
• Maintain a disciplined pipeline, document account activity and identify process improvements.

Required profile

• 2+ years of client relations or account management experience, preferably with mobile, cellular, or IoT solutions.
• Experience managing sales opportunities, conversions, upgrades, or renewals in a B2B environment.
• Strong written and verbal communication skills and ability to prioritize using account data.
• Bachelor’s degree or equivalent practical experience preferred.

Required skills

• Mobile technology knowledge
• IoT solutions expertise
• Data analysis for opportunity prioritization