Guest Relations Officer – Shipboard

About the role

The Guest Relations Officer owns every guest interaction on board, ensuring a seamless, premium experience that is both exceptional and memorable. As part of the Guest Relations team, you will act as the liaison between guests and all hotel and marine departments, proactively anticipating needs and expectations.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Support operations by resolving elevator and ADA alarms and handling external calls as the brand voice.
• Provide personalized, high‑quality service to guests and crew, responding to escalated concerns with empathy and professionalism.
• Collect and analyse metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, maintaining calm composure, treating all guests and crew with respect, and championing cleanliness and orderliness.

Required profile

• Outstanding hospitality, communication, and organizational skills.
• Strong decision‑making ability and keen attention to detail.
• Ability to speak clear, cordial English; conversational proficiency in Spanish, Portuguese, Italian, French or German is a plus.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest services experience is advantageous.

Required skills

What we offer

• Opportunity to work in a dynamic, international shipboard environment.
• Professional development within the hospitality and marine sectors.