Inside Sales & Account Growth Specialist

About the role

The Sales Support position drives revenue growth by identifying opportunities within existing and inactive customer accounts, strengthening relationships, and improving CRM data quality. The role focuses on proactive outreach, account development, and close collaboration with the sales team.

Key responsibilities

• Identify inactive and dormant customers and proactively contact them by phone and email to reactivate accounts and generate new business.
• Develop strategies with the sales team to increase activity, service utilization, and revenue for underperforming accounts.
• Build and maintain strong relationships with existing customers through regular outbound communication and follow‑up.
• Identify opportunities to expand business within current accounts by understanding customer needs and introducing additional services.
• Conduct consistent outbound sales activity via phone, email, and face‑to‑face interactions when appropriate.
• Maintain accurate records of conversations, opportunities, and account information in the ACT! CRM system.
• Support targeted sales and marketing campaigns by keeping customer segmentation and contact information up to date.
• Provide regular updates on account activity, customer feedback, and potential barriers to growth.

Required profile

• Previous experience in sales, inside sales, account management, business development or a customer‑facing role.
• Proven ability to communicate directly with customers by phone, email or face‑to‑face.
• Experience selling services or solutions rather than physical products is strongly preferred.
• Comfortable making proactive outbound calls to inactive or underperforming customers.
• Strong relationship‑building and customer service skills.
• Ability to manage multiple accounts, priorities and follow‑up activities simultaneously.
• Self‑motivated, persistent and able to work independently while collaborating with internal teams.
• Excellent written and verbal communication skills in English.

Required skills

• Experience using CRM systems to manage customer information and sales activity.
• Familiarity with ACT! CRM (preferred).

What we offer

• Competitive pay: $1300 per month + bonus (based on experience and English proficiency).
• 100% remote work in LATAM.