IT Help Desk (Tier 1) – Technical Support Specialist
TELUS Digital · Antiguo Cuscatlan
Description du poste
About the role
A highly skilled IT Help Desk (Tier 1) specialist focused on delivering exceptional service to customers. The role involves diagnosing and resolving connectivity, network, and hardware issues while maintaining clear documentation and a strong customer experience.
Key responsibilities
- Diagnose and resolve minor software, hardware, and peripheral problems, including printer issues.
- Perform basic networking tasks such as IP troubleshooting, Wi‑Fi configuration, and VPN setup.
- Document incidents accurately for ticketing hygiene and knowledge‑base creation.
- Support network printers and provide end‑user assistance for Google Workspace applications.
Required profile
- English proficiency at B2 level (oral and written).
- Previous experience in a Service Desk or IT support role.
- Strong customer‑service orientation with patience and professionalism.
- Understanding of VPN configuration and troubleshooting.
Required skills
- Google Workspace (Docs, Sheets, Drive, Admin Console).
- Ticketing systems: ServiceNow and Jira.
- Contact‑center platform: Genesys.
- Operating systems: Chrome OS, macOS, Windows.
- Basic networking: IP troubleshooting, Wi‑Fi configuration, VPN setup.
- Network printer support and diagnostics.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Salvador.
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 5 jours
Expire dans 1 mois
14 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
TELUS Digital
Antiguo Cuscatlan