IT Project Manager – Lead Technology Initiatives

About the role

The Technical Project Manager will own the end‑to‑end delivery of technology initiatives that support client growth, operational excellence, and strategic business objectives across Concentrix. Acting as the primary bridge between business stakeholders and technical workstreams, you will ensure projects are planned, governed, communicated and delivered on time, within scope and budget, and transitioned smoothly to Business‑As‑Usual operations.

Key responsibilities

• Lead and manage the full lifecycle of technology projects, including planning, execution, monitoring and closure.
• Develop detailed project plans, schedules and budgets and secure required approvals.
• Coordinate cross‑functional IT workstreams (architecture, network, telecom, cloud, security, infrastructure, ITSDM) and external vendors.
• Identify, assess and mitigate project risks and issues.
• Drive governance cadence and ensure change controls (e.g., CRQs) are completed.
• Maintain project quality, security and business requirement compliance.
• Provide regular communication and status updates to stakeholders and senior management.
• Oversee accurate project documentation in line with organizational standards.
• Ensure successful handover of solutions to Business‑As‑Usual operations.
• Mentor junior project managers and team members.

Required profile

• Bachelor’s degree in Information Technology, Engineering, Computer Science or Business Administration.
• 3‑6 years of experience leading technology projects in enterprise environments, preferably in Tech, BPO, Telco or Banking.
• Proven ability to manage complex, cross‑functional projects with regional or global scope.
• Experience coordinating infrastructure, network, telecom, cloud, security, migration or application implementation projects.
• Strong stakeholder management skills, including interaction with executive leaders and global teams.
• English proficiency at B2‑C1 level.
• Project‑management certification (e.g., PMP, PMO, PMGA) is a plus.

Required skills

• Proficiency with MS Project.
• Experience using Jira for task tracking.