Jefe de División de Habitaciones – Surf City La Libertad

About the role

We are looking for a dynamic leader to head the Rooms Division of a hotel located in Surf City, La Libertad, El Salvador. The role oversees reception, housekeeping, laundry, reservations, telephone and guest services, ensuring top‑class guest satisfaction and profitability.

Key responsibilities

• Coordinate daily operations of reception, housekeeping and related areas to guarantee rooms meet cleanliness and maintenance standards.
• Prepare and control the annual budget for the Rooms Division, monitoring supply costs, payroll and optimizing RevPAR.
• Work closely with Revenue Management and Sales to define pricing strategies, promotions and maximize occupancy.
• Recruit, train, evaluate and motivate division staff, fostering a positive work environment and ensuring health‑and‑safety compliance.
• Personally handle complaints, suggestions and special requests from VIP and repeat guests, delivering swift solutions.
• Conduct regular inspections of rooms, corridors and public areas to maintain luxury standards of order and cleanliness.

Required profile

• Bachelor’s degree in Hotel Management, Tourism, Business Administration or a related field.
• 3–5 years of managerial or supervisory experience within a hotel Rooms Division, preferably in a chain or comparable category.
• Advanced proficiency in English (spoken and written); additional language is a plus.

Required skills

• Advanced use of the CLOUDBEDS hotel management system.
• Strong command of Microsoft Office, especially Excel.