Program Manager CXAI

About the role

The Program Manager CXAI will act as the execution engine for the CXAI Ops Enablement team, turning senior leadership strategy into concrete results. Working in a hybrid setting across El Salvador and Guatemala, you will ensure initiatives launch on time, stay on track and deliver measurable outcomes.

Key responsibilities

• Produce and present program reports and stakeholder communications, both written and verbal.
• Drive roadmap execution and oversee delivery across multiple workstreams.
• Establish and maintain program governance, operational rhythms and reporting structures.
• Define measures of success, track KPIs and hold teams accountable for outcomes.

Required profile

• 5+ years of experience managing complex, multi‑team programs or projects.
• Proven ability to build governance frameworks, operational cadences and reporting mechanisms.
• Strong operational mindset focused on execution and follow‑through.
• Excellent communication skills, capable of presenting to senior leadership and clients.
• PMP, PgMP or equivalent certification preferred.
• Advanced analytical skills with experience using KPIs, dashboards and performance data.
• English proficiency at B1 level or higher.

Required skills