Remote HVAC Technical Support Specialist

About the role

A fully remote, full-time position for an experienced HVAC professional to provide diagnostic and troubleshooting support for residential and light commercial HVAC equipment. The role suits people who enjoy solving technical problems and helping technicians find the root cause of equipment issues. It is open to candidates in Guatemala and El Salvador only, with a Monday to Friday schedule of 8:00 AM to 5:00 PM EST; English is required and Spanish preferred.

Key responsibilities

• Provide HVAC technical support by phone and through ticketing systems.
• Guide contractors and technicians through troubleshooting procedures.
• Analyze electrical schematics, wiring diagrams and refrigeration systems.
• Interpret voltage, amperage, pressure readings and other diagnostic information.
• Identify installation issues, operational errors and equipment failures.
• Document findings, resolutions and technical recommendations.
• Support warranty validation and technical case management.

Required profile

• 3+ years of HVAC experience.
• Experience with residential and/or light commercial HVAC systems.
• Ability to troubleshoot equipment issues remotely and ask the right diagnostic questions.
• Experience with inverter systems, HVAC manufacturers, distributors or technical support environments is highly valued.

Required skills

• Strong troubleshooting and diagnostic skills.
• Knowledge of split systems and heat pumps.
• Understanding of inverter technology and electrical systems.
• Ability to read electrical schematics and wiring diagrams.
• Experience interpreting HVAC diagnostic readings.